GIMUDA FAQS
Answers for the next step.
These answers restate the current FAQ and policy information already published by Gimuda. Open the linked policy for the full terms.
Shipping
Does Gimuda offer free delivery?
The current FAQ and Shipping Policy state free delivery to most countries on orders over €60. Orders under €60 have an additional €20 shipping fee.
How long does delivery take?
The published policy lists processing at 1–2 weeks. It lists DPD at about 2 weeks for most normal size and weight products, expedited express at 1–2 weeks for specified small pieces, and EMS at 2–4 weeks for big but light products. Delivery varies by destination and method.
How can I track an order?
After shipment, the store says an email with a tracking number is sent. The FAQ links customers to 17track.net and customer support.
Returns and refunds
Where are cancellation and return terms listed?
Open the published Refund & Return Policy for the current terms, including the cancellation and damaged-item information shown by the store.
When is a refund credited?
The FAQ states that after a return is received, funds can take up to 5 working days to credit back to the original payment method, with separate PayPal and card estimates.
Payment and contact
Which payment method is listed?
The Billing Terms & Conditions page currently names PayPal. Open the page for the complete published terms.
How do I contact Gimuda?
Email [email protected] or use the Contact Us form. Published service hours are Mon–Fri, 9AM–6PM (GMT+8).
